Things to know

There are many aspects of our work which clients should be aware of, that exist as a business policy of our company. If there are any areas of concern, please bring it to our attention as soon as possible so we can work to resolve any issues.

Copyright and Ownership of Work

While copyright on all original work created by Yellow Pencil automatically exists upon creation of the work, Yellow Pencil passes all copyright and ownership rights over to our clients on receipt of payment. Where the use of such work is not commercially sensitive, we reserve the right to display our work for our own promotional and publicity purposes.

Confidentiality and Privacy

Yellow Pencil fully understands and appreciates the commercially sensitive nature of our work and would like to reassure all of our clients of our utmost committment to maintaining confidentiality and privacy - within our own company and with our chosen suppliers and associates.

Archiving of Work

Yellow Pencil archive all end-product digital files and hold past files where possible for a manageable period of up to 12 months. However, as file content becomes outdated and file formats supersceded, it is necessary to remove such files from our system. THIS WILL BE DONE WITHOUT NOTIFICATION. Should clients wish to receive copies of their digital files, or require Yellow Pencil to retain files for a longer period, PLEASE NOTIFY US AS SOON AS POSSIBLE.

Mac Files and Software

Yellow Pencil runs a predominantly Apple Macintosh system and software format throughout the company. The software we choose to run is of a commercially acceptable standard within the publishing, web, media and graphics industry. There are NO GUARANTEES that digital file standards and formats will be compatible with those of clients and/or certain suppliers who do not conform to those commercial standards. Extra costs may be incurred as a result of file incompatability.

Digital Files, Types and Formats

The digital files we create are done so for specific reproduction methods and are created to commercially acceptable formats recognised throughout the industry. It is important to recognise that different file formats are required for different reproduction techniques and therefore as much information about the end-product use should be obtained before we create a suitable file. Extra costs may be incurred to re-create files in a suitable format.

Insurance

Yellow Pencil holds standard general insurance cover for damage to goods or materials in our possession.
However, all digital files and clients material held at any time by Yellow Pencil is done so without liability and at our clients own risk.

Trademarking and Registration

Yellow Pencil recommends the legal trademarking and registration of brand elements to protect our clients intellectual property. Due to the complexity and costs involved in this process, we recommend this is done directly by the client with a qualified patent specialist or legal representative.

Recycling

Where possible and practical, Yellow Pencil supports recycling and makes every effort to lessen environmental impact in its daily operation.

Commission Payments

Yellow Pencil places work with preferred suppliers in good faith based on their ability to produce results. It is our  preference to ensure that those suppliers charge our clients directly - to keep costs to a minimum and ensure complete transparency.
WE DO NOT ACCEPT COMMISSION OR REBATE PAYMENTS OF ANY KIND from suppliers or media.

Accuracy and Legal Responsibility

While every effort is made to ensure the accuracy and/or legality of content applied to work we believe the ultimate responsibility for accuracy and legality rests with our clients.

Ownership of URLs

Yellow Pencil offer a registration of Domain Name service for our web clients through our preferred Domain Name provider, which is on-billed to our clients. This allows us to effectively manage all technical requirements related to that URL. However, while we register the Domain Name under our own business, we hold no claim of ownership and will transfer it to any Domain Name provider upon a clients written request.

Speed of Internet or Server Downtime

Our host servers are chosen as the most suitable hosting environment for the websites we build - which includes considerations of capacity, speed, reliability and accessability.
However, because we are not directly hosting websites, Yellow Pencil will not be held responsible for any technical issues or server outages that are outside of our control.

Website Legality

While Yellow Pencil will make every effort to ensure that the websites we build comply to the internet regulations and laws of New Zealand, we believe that the ultimate responsibility for the legality and accuracy of content featured on that website, rests with our clients.